Returns & Refunds

Returning an item

Where a product is being returned for whatever reason, it must be appropriately re-packaged and clearly labelled as advised, for its return.

Where a product is damaged or faulty, we shall organise the collection. However, if the customer has decided to return the product for personal reasons there will be a Collection Fee which will be advised at the time of notification. 

If a collection has been agreed and arranged with the Customer, and yet on arrival at the property it could not be executed, then a wasted journey fee may be chargeable.

ClearSpell reserves the right to arrange any product exchanges via the supplier direct.

Refunds

Where a refund is applicable this shall be processed between 1-7 working days.

A full refund shall be given in the event of a product not being available nor an alternative is acceptable.

A full refund shall be given in the event of a damaged or faulty product whereby a replacement is not available.

If a refund is offered following a customer’s request to return an as ordered, undamaged product, we will refund the original purchase price, less the original delivery charge if applicable, provided that the Product is returned to us in a saleable condition.

If a refund is offered as a consequence of a late accepted delivery, then this shall not equate to more than the delivery charge paid.

Click here for our full Returns Policy

Click here for our Terms and Conditions