Privacy policy

Privacy Policy

We care about our customers and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.

For our website https://www.clearspell.co.uk (the "Site") in the UK, and for information otherwise collected under this Privacy Notice, Clearspell Limited is the data controller that is responsible for your privacy. Clearspell Limited is located at Clearspell, Brantwood, Robby Lea Drive. Natland, United Kingdom.

Scope of Application

This Privacy Notice applies to your use of the Site.

Information We Collect and How We Use Your Information

There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site (3) Information we collect from third parties.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.

Information you give to us

• Your name and contact details (such as your email address, mailing address, phone number and password)
• Additional profile information (such as date of birth, gender, location and preferred language)
• Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
• Your communications and contact history with us (such service call recordings, chat and instant messages, or communications with our social media channels)
• Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

How we use information you give to us and why we collect it.

Registration: We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfil our contract with you when you place an order.

Accept payment, fulfil orders, provide refunds: We use your name and contact details to fulfil our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.

Application for financing solutions offered by financing providers: We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products.

Sending you account information: We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them.

Analytics, training, and quality assurance: We may use information you provide to us to train our staff, improve our services, and perform other internal analytics and performance monitoring. This processing can be pursuant to your consent or pursuant to our legitimate interest in detecting and preventing fraud and improving our services and offerings.

Communication, marketing, and advertising: We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

 

Information we automatically collect from your use of the Site

• Purchase history and saved items (such as what you bought and what you've placed in your cart or saved items)
• Log data and device information (such as details about how you've used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
• Geo-location information (such as IP address, browser information or mobile GPS information)
• Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers)

How we use information we automatically collect and why we collect it

To provide customer service and process returns: We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.

To offer an improved user experience: We use your log data and device information to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site, as well as user experience.

To create and maintain a secure environment: We have a legitimate interest in protecting the Site, to comply with applicable law and to measure the adequate performance of our contract with you.

Analytics, training and quality assurance : We may use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.

Communication, marketing, and advertising: We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Cookies and Similar Technology

We use cookies and similar technology (such as web beacons, pixels and tags, when you visit our Site to analyze the web traffic, to optimize the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. We generally use the following types of cookies for the following purposes:

Necessary: These cookies are necessary for you to interact with Clearspell.co.uk. For example, they allow you to navigate the site, securely access important areas like your shopping cart, and more. Also, necessary cookies are used to maintain the website's security features.

Customer Preferences: These cookies help us remember your actions, so your site experience is tailored to your unique needs. This is how the site remembers items you viewed recently and makes certain interactions faster, like search. These cookies are also needed to preserve your preferences.

Analytics: These cookies send data to Clearspell for the purpose of analysing customer behaviour so we can learn from your interactions to improve site experience for everyone. For instance, this data helps us better understand how users are finding information and which areas of the site are most helpful. This way we can evaluate Site performance and functionality to continuously develop, customise, and improve our services and offerings.

Advertising: These cookies are needed to enable Clearspell online advertisements published on our partners' websites can be tailored to your personal interests (Behavioural Advertising). These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our online marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third-party websites

A list of all cookies (and similar technologies) that we use on our website, including more detailed explanations, can be found on our cookie listing page.

Cookie Settings

Apart from the necessary cookies (and similar technologies), which are essential for accessing and using our website, we only use cookies (and similar technologies) with your consent, which you can grant, refuse or revoke at any time for each type of cookie (and similar technologies). You can manage and adjust your cookie settings at any time by clicking the "Cookie Settings" link in the footer of our website. Please note that your cookie settings may be reset if you delete your browser cookies, so you may need to re-enter them.

You can also generally prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.

To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages. Web beacons are also prevented if you read your email offline.

Email Marketing

If you provided your consent, we will send you marketing communications by email to keep you informed of new products, promotions, and other information we think may be of interest to you. In compliance with applicable law, we will also send you marketing communication per email, if you have purchased a product from us and have not unsubscribed from receiving marketing emails.

You can stop receiving marketing messages from us at any time. To stop direct marketing messages you can also click on the "unsubscribe" link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).

Please note that if you use more than one name or email address when communicating with Clearspell or using the Site.

Blogs, Reviews and Forums

The Site also may from time to time offer publicly-accessible blogs, reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request the removal of your information from blogs, customer reviews or forums, please see Your Rights and Choices below. Please note that in some cases we may be unable to remove your information.

Social Media Plugins

The Site uses social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter, and other social media accounts. If you visit a page of our Site that contains such a plugin, your browser establishes a direct connection to that social media's webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site, even if you do not have an account or are currently not logged in to your account. We have no control over the extent and use of information that the social media site collects using this plugin.

If you interact with a social media plugin by, for example, clicking a "Like" button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.

To understand what information social media sites collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.

Our Security Measures

We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Data transmitted to Clearspell is encrypted. We use a PCI compliant secure credit card processor and do not save your full credit card number on our information systems while placing an order. If you have questions about the security of your information, please contact us at admin@clearspell.co.uk.

We encourage you to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.

Keeping Your Information

We will keep your information for as long as you have an account or as long as we need it to fulfil the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).

When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

Your Rights and Choices

You have the following rights related to the information that we maintain about you:

The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.

The right to access the information we hold about you.

The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.

In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.

The right to stop direct marketing messages, which you can do through your preferences by clicking on any "unsubscribe" link in any marketing email you receive from us. You also have the right to withdraw, with effect for the future, your consent for other processing activities for which you have given us your consent. Regarding your cookie settings, you can do this anytime using the "Cookie Settings" link in the footer of our website.

The right to request that we transfer your information either to you or a third party.

The right to, at any time, object to data processing based on legitimate interest or for direct marketing purposes.

Moreover, you have the right to complain to your data protection regulator.

Children's Privacy

The Site is not directed to children under the age of 16, and we do not knowingly collect information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to obtain the consent of that child's parent or guardian prior to processing that child's information any further. If do not obtain the parent or guardian's consent, we will delete the child's information from our systems.

Changes to this Privacy Notice

We may change this Privacy Notice from time to time to reflect new ways that we process your information. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, by email, or some other means of contact. This notice will give you an opportunity to review the changes before we use your information in these different ways.

How to Contact Us / Data Protection Officer

We always want to hear from our customers - especially with your questions, comments, or concerns about our privacy practices. Please don't hesitate to contact our Data Protection Officer by sending us an email at customerservice@clearspell.co.uk.